Return policy

All requests for return authorizations must be made within ninety (90) days of the date of sale and be accompanied by the original invoice.

 Inventory items and cash sales

  • The Customer must obtain written authorization from a Dubo Électrique Ltée representative prior to returning any merchandise (a return authorization number provided by the Seller is mandatory and must be attached to the returned merchandise).
  • The return of items that are inventoried at one of our locations will be subject to a 15% restocking fee.
  • The merchandise must be in its original packaging, must be new and in resalable condition. No labels or writing must appear on the box.
  • No credit will be given for any merchandise with a broken manufacturer's seal.
  • A return authorization number does not automatically assume a refund, but rather is proof that the product has been accepted for inspection. Merchandise must be inspected in the warehouse before a final credit is issued. Merchandise returned as new will be refused if it has been altered or installed.
  • Wire cuts cannot be returned and/or credited.
  • Merchandise returned that does not comply with Dubo Électrique Ltée's internal policy will be sent back at the customer's expense.

Non-inventoried items

  • Non-inventoried items are non-returnable except in case of a defect.
  • Seller approval is required before returning special orders or non-inventoried merchandise.
  • Additional manufacturer's return shipping charges may apply.
  • Returned merchandise is subject to a 30% restocking fee in addition to any manufacturer's restocking fee mentioned above.

Defective product

  • The customer must provide all required information when returning merchandise.
  • Warranty and defect claims are subject to the manufacturer's policy in effect at the time of purchase.
  • Merchandise may be accepted for credit, repair or replacement based on Dubo's or the manufacturer's prior evaluation.
  • No credit will be issued for repairable merchandise.

Note : Some manufacturers require that the equipment be repaired rather than issue a replacement.

Terms & conditions

  • All goods sold or delivered by (or from) Dubo shall remain the property of Dubo until paid for in full.
  • Returns will not be accepted on discontinued or liquidated merchandise.
  • When wire is shipped on reusable reels, the reels are billed on a separate line item on the same invoice as the wire.
  • Merchandise will be fully credited or replaced at no charge if Dubo has made an error and the merchandise is returned within thirty (30) days of purchase.

* Any exceptions must be submitted to the Branch Manager for approval.